A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
- Interpreting customer concerns and comments and liaising with technicians.
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints.
- Responding to customer requests.
- Tracking the vehicle through the workshop.
As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.
On successful completion of the one year programme you will receive the following:
Level 2 Customer Service Practitioner Standard
You will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.
GCSE grades A-C (new grades 9 – 4) or equivalent in English, Maths and any other 2 GCSE subjects.
'Equivalent' grades include:
BTEC first diplomas and certificates
Key Skills Level 2
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)
As the main point of contact with our customers, you will require exceptional communication skills with the ability to multi-task.
We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Personal responsibility and resilience
Find out more or apply today by emailing our service manager: Daveroberts@shukers.com