Customer Service Apprenticeship (Parts Department)

Customer Service Apprenticeship (Parts Department)

Customer Service Parts Advisors are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.

Taking orders from customers both face to face and over the phone

Maintaining an ordered stock room and finding parts from stock

Raising invoices for parts sold

Liaising with other members of staff

Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

Customers may include members of the public, service departments of retailers, and garages.

Please note, the Vehicle Parts Advisor role varies slightly by employer based upon the specific needs within the location

Training Provided

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

Using a combination of classroom based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along to the road to success.

This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.

On successful completion of the one year programme you will receive the following:

Level 2 Customer Service Practitioner Standard

Minimum entry requirements

Minimum Age: 16

You will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.

GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and any other 2 GCSE subjects.

'Equivalent' grades include:

BTEC first diplomas and certificates
OCR Nationals
Key Skills Level 2
NVQs
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)

Desired skills

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: