Customer Service Apprenticeship (Service Department)

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

Training Provided

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

Using a combination of classroom based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along to the road to success.

This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.

On successful completion of the one year programme you will receive the following:

  • Level 2 Customer Service Practitioner Standard

Minimum entry requirements

Minimum Age: 16

You will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.

GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and any other 2 GCSE subjects.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Desired skills

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

  • A willingness to learn
  • Teamwork
  • Engineering interest
  • Quality focus
  • Personal responsibility and resilience

Job Types: Full-time, Apprenticeship

Ref:

Working Hours Full-time
Location Ludlow
Salary
Benefits
Closing Date 20/11/2020
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